We store, pick, pack and dispatch orders for growing eCommerce brands from our warehouse in Sheffield. Orders in before 2pm go out the same day. When you need a person, you get a named contact who knows your account, not a queue.
Doing it yourself worked. It got you here. These are the signs it's now costing you more than it saves.
Every hour on the packing bench is an hour not spent on buying, marketing or product. That's the real price of in-house fulfilment, and it doesn't show up anywhere in your accounts.
A feature, a viral post or Black Friday should be the best thing that happens to you. In a lock-up it means late dispatch, apologetic emails and stock you can't find. Capacity stops being something you have to plan.
Add up rent on the unit, packaging bought in small runs, your own time and the postage you're paying at counter rates. When we build that comparison on a call, outsourcing usually costs less than founders expect.
Your stock checked in against what's expected, so you start from a real number.
Every order picked, packed and dispatched the same way, and orders in before 2pm go out that day.
Your store connects to us directly so orders and stock stay in sync. Shopify, Amazon, eBay and 140+ more.
Returns come back to us, get checked, and go back into sellable stock or wherever your rules say.
Bundles, multipacks and subscription boxes built to your spec by hand and checked by a person.
We book the carrier that suits the parcel, with no courier markup hidden inside a flat rate.
You've never done this before, so we don't assume you have. Every step is explained, agreed in writing, and run by the same person from first call to go-live.
Twenty minutes on what you sell, how many orders you ship and how you pack them. You leave with a costed quote on your actual volumes and an honest view on whether now is the right time.
Your boxes, your tissue, your inserts, your card in every third order. We write your pack down as a spec, using your boxes, your tissue, your inserts and your cards, and agree it with you before we ship anything.
We connect your Shopify, Etsy, Amazon or eBay and run test orders end to end. Then a pallet or van load comes over from your unit, and we book it in and check it in against what you've told us to expect.
Orders drop in as customers check out, get picked and packed to your spec, and go out same day on daily carrier collections. You watch it happen from your phone.
Fair worries. Here are the straight answers.
You get a named account manager on site in Sheffield who learns your products and your peak, not a ticket queue. They pick up the phone, and they tell you when something's gone wrong before your customer does.
We pack to your written spec with your own materials, down to the tissue and the thank-you card. You sign off a photographed sample before go-live, and you can change the spec whenever you want.
Live stock and order visibility is included, not an upsell. You see every order and every SKU in one place, and levels sync back to your store automatically so you don't oversell.
There's no hard minimum to get started. Our only guideline is around five orders a week for each pallet space your stock uses, so it scales with the room you take up rather than a flat number. New brands get a 90-day exemption while you ramp up. If staying in-house a bit longer is the better call, we'll tell you.
Peak pricing is the bit most brands get stung on. Carrier peak surcharges get passed on at exactly what the carriers charge us, with nothing added on top, so a busy November doesn't quietly become a margin problem. And your rates come down as your volume climbs rather than staying where they started.
It will. Logistics isn't perfect and now and then an order goes out wrong. If the mistake is ours, we cover the full cost to pick, pack and reship the correct order, so it never lands on your P&L. Then we find the cause and change the process rather than patching it for the day.
Nothing here is a trick question. If yours isn't listed, ask us on the call.
Give us a picture of your products, your volumes and where you sell, and we'll build a line-by-line quote and a plan to move you across. No obligation, and if we're not the right fit yet, we'll tell you.
