We receive, check and process every return by hand in our Sheffield warehouse, and get good stock back on sale fast. Returns handled as a managed process, so value is recovered rather than lost, in the UK and for international brands.
Cloud9 is a UK third-party fulfilment company based in Sheffield. A return is not just an order in reverse. Stock comes back in unknown condition, and what happens next decides whether it becomes sellable stock again or a write-off. We receive each return, check it by hand against your rules, and restock, set aside or action it accordingly, with the whole process visible to you. Because we handle returns by hand rather than push them through a machine, the judgement calls get made properly: is this sellable, does it need rework, or should it be set aside?
Items returned as faulty, checked and either corrected, set aside or reported, so a genuine fault never goes back out to another customer.
Good stock returned unused, inspected and put straight back on sale where it meets your standard, so it earns again instead of gathering dust.
The return comes back to us and the replacement goes out as a new order. Plug in a returns portal and that re-order is placed automatically, so an exchange stays smooth for your customer even though it is two steps behind the scenes.
A UK returns address for overseas brands and customers, so returns are consolidated here rather than shipped back across borders one by one.
Each return comes back to our Sheffield warehouse and is logged against the original order, so you can see what has come back and why.
A person inspects each return and grades it against the rules you set, deciding whether it is sellable, needs rework or should be set aside.
Good stock goes straight back on sale, items that just need a fix go to rework, and anything failing your standard is held and reported to you.
The return, its condition and its outcome stay visible to you, so returns are a managed, reportable process rather than a black hole.
Tell us about your returns volume and the rules you want applied, and we will build a returns process that fits and tell you what it costs. If we are not the right fit for you yet, we will say so.
