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Dropshipping and hybrid fulfilment, built around how you sell

Orders dispatched under your brand, and mixed models across D2C, marketplace and wholesale, all run from our Sheffield warehouse, in the UK and worldwide. However your channels are set up, the fulfilment fits it.

5.0 · 25 reviews

One warehouse behind every channel you sell on

Cloud9 is a UK third-party fulfilment company based in Sheffield. Few growing brands sell one way. You might ship D2C from your own store, dispatch for a retailer, and supply wholesale, all at once. Hybrid fulfilment means running those models from one stock holding and one system: orders come in from every channel, we pick, pack and dispatch each under your brand, and your stock stays in sync across all of them. Sell in more places without your fulfilment turning into several separate operations.

  • Orders dispatched under your brand, blind and white-label, so the parcel arrives as yours.
  • One stock holding across D2C, marketplace and wholesale, kept in sync automatically.
  • Hybrid models supported: hold stock with us and run different channels from the one holding.
  • UK and worldwide shipping, with tracking passed back to you and your customers.
  • Same-day dispatch before 2pm on a working day.
  • Integrates with Shopify, WooCommerce, eBay, Etsy, Wix and Amazon, so orders route to us automatically.
  • If a fulfilment error is ours, we cover 100% of the cost to pick, pack and reship the correct order.
  • New and small brands get the same attention as large ones.
HOW YOU SELL

The ways brands sell through us

Direct-to-consumer

Orders from your own store, picked, packed and dispatched under your brand, so every parcel looks like it came straight from you.

Marketplace orders

Sales from eBay, Etsy, Amazon and the rest fulfilled from the same stock, so a marketplace order and a store order draw on one inventory rather than two.

Wholesale & retailer dispatch

Ship on behalf of your retail and wholesale partners, to their requirements, from the same setup and the same stock as your D2C orders.

Blind & white-label

Sent under your brand with no Cloud9 branding on the label, whether it is a D2C sale or a dispatch for a retailer, so the customer sees the brand they bought from.

HOW IT WORKS

How our hybrid fulfilment works

01

You connect your channels

We connect your store, your marketplaces and any retailer feeds, so orders from every channel reach us in one place instead of you juggling several systems.

02

We hold and route your stock

Your stock sits in our Sheffield warehouse and is drawn against whichever channel an order comes from, kept in sync so you never sell something you cannot ship.

03

We pick, pack and dispatch under your brand

Each order is packed and dispatched under your brand, whether it is a D2C sale or a dispatch on behalf of a retailer.

04

One view of every channel

Your stock and orders across every channel stay visible in one dashboard, and orders placed before 2pm on a working day go out the same day, tracked.

5.0
5 stars from our happy customers used in the testimonials
from 25 reviews
Founder-led, not outsourced
Your stock treated like our own
A real person, not a ticket queue
QUESTIONS WORTH ASKING

Dropshipping and hybrid fulfilment questions, answered

Can you dispatch orders under our brand?
Yes. Orders go out under your brand with no Cloud9 branding on the label, and your brand name can appear on it. The only Cloud9 detail is our warehouse address as the return address, which every parcel needs.
Can you run a mix of channels from one stock holding?
Yes. Your D2C store, marketplaces and wholesale are all fulfilled from one stock holding in our warehouse, so you are not splitting inventory across separate setups or reconciling several systems by hand.
Do you keep stock in sync across channels?
Yes. We integrate with Shopify, WooCommerce, eBay, Etsy, Wix and Amazon, so stock stays in sync across your channels automatically and you never sell something you cannot ship.
Can you ship on behalf of our retail or wholesale partners?
Yes. We dispatch to your retail and wholesale partners' requirements from the same stock and setup, with no limits, so your D2C and your trade orders run side by side rather than as two separate operations.
Do you offer dropshipping where you hold no stock?
Our model is to hold your stock and dispatch it under your brand, blind, across every channel you sell on, which covers what most brands mean by dropshipping. If you need supplier-direct dispatch where the stock never comes to us, tell us about it and we will say honestly whether we can support it.
GET A QUOTE

Create a dropshipping model that scales with your brand

Tell us about your suppliers and fulfilment challenges and we will build a tailored dropshipping or hybrid solution.

Your enquiry goes straight to our UK team. We don't outsource sales or support.
Honest advice, even if Cloud9 isn't the right fit for you.
No hard sell, no pressure, no obligation.
Prefer to talk now?
0114 551 4900
Mon - Fri 9am - 5pm