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Cloud9 ecommerce order Fulfilment 

We are an industry-leading, multi-channel eCommerce fulfilment centre who offer highly competitive rates and services.

what we do

  • We offer order fulfilment, inventory, shipping and returns management solutions.
  • Our software fully integrates with all current eCommerce platforms e.g., Amazon, Shopify, eBay, Magento and many more.
  • We're experts at what we do, making things quick, easy and hassle free.
  • You maintain full control of your stock with the complete transparency we offer.
  • We receive your orders in real-time, ensuring there's no delay to your customers.
  • Competitive rates are available across the board, with 2 weeks free storage for new customers.
  • We do all the hard work, leaving your time free to focus on growing your business.
Grow your sales icon

Grow Your Sales

Optimise your operations icon

Optimise Your Operations

Next level service icon

Next Level Service

Same-Day Dispatch icon

Same-Day Dispatch

Super-fast delivery icon

Super-Fast Delivery

Grow your sales icon

Grow Your Sales

Optimise your operations icon

Optimise Your Operations

Next level service icon

Next Level Service

Same-Day Dispatch icon

Same-Day Dispatch

Super-fast delivery icon

Super-Fast Delivery

Cloud9 Fulfilment - We are happy to help!
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"Cloud9 have got it spot on!! An excellent service team and a great in-house operating system ensuring a brilliant service to operate your business from. With Cloud9 dealing with the delivery/courier side of things as well stock operations this has allowed myself to focus more time on business growth, marketing and sales. Would highly recommend if you are looking for a fulfilment centre that can provide a high level service,  very reasonable pricing and day to day help with operating your business."

Joe Suckley, E-Flaves

Super helpful team. Would recommend using them whatever your needs.

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"Super helpful team. Especially when it gets busy they are always on hand to support. Majority of deliveries go out without any issues and things don't always go to plan they are there to help. Would recommend using them whatever your shipping needs. They are flexible and their prices are very reasonable."

Etienne Marais, CT24

they’ve delivered on all aspects

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This was our first time working with a fulfilment centre and they’ve delivered on all aspects - right from their prices, to communication with ourselves, and of course the end experience for the customer. We’d definitely recommend all businesses, both small and large, to consider using Cloud9!”

Aaron Vale, Kleyo


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"I have used Cloud9 to import and warehouse yoga equipment imported from China. I found their prices great and felt that the team took responsibility for ensuring my items were picked up and delivered successfully. Great prices + great service = great review"

Chris Downham, R1SE Studios


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"The Cloud9 team are incredibly customer focussed and great communicators. They tailored the service to my exact requirements and have also given me advice on how to make things run even better so that I can concentrate on marketing. I highly recommend this fulfilment service."

Paul Walsh, Upp Wellbeing

Cloud9 are an essential part of our business

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"They are so friendly and helpful, and really stepped up for us when a similar company let us down.  The service we receive from them is really personal, and it's always a pleasure to chat to one of the team when we get in touch.
I can't recommend them enough, we are really happy that we found them."

Holly Wils, Spacemilk

how we provide next level service

An icon that means our software integrates with all ecommerce channels

Complete Multi-Channel Integration

Cloud9 Fulfilment offer free software setup and integration with your current eCommerce platform.  We present eCommerce fulfilment solutions to match every situation. We help our customers scale their businesses and optimise their operations to exceed all targets. With us, you can take your eCommerce business to the next level.

99.9% Accuracy Order Rate

As a vendor, your mission may be to ensure that your customers’ requirements are fully and promptly met. Our mission will be to ensure that this is exactly what happens. We will fulfil all your eCommerce orders accurately, securely, and immediately. Additionally, if you use Amazon FB, keeping up with the demands of Amazon Prime will be no issue for us, so you can maintain your Prime status with our highly accurate service.
Bespoke service icon. Displays a finger print getting drawn. This suggests our service is bespoke.

A Bespoke Service

From your first conversation with us, our fulfilment experts will be fully aware of your business set-up allowing us to offer you relevant help and advice to help grow your business. If you like what we have to say, we will schedule a full demonstration of our impressive software and a pricing schedule.

Full Transparency and Expert eCommerce Guidance

Once happy with our agreement, a training programme will be provided for your staff to help the 'onboarding' process run smoothly. From the moment your stock arrives in our fully equipped warehouse, you will have full transparency and control over your stock using our state-of-the-art software. If you ever need to raise an issue or make an enquiry, our expert team is just a call away and we guarantee you will speak to a real person every time.

our software

Circular image of a screenshot from  our pack eye system. Checking if our staff pack the parcels correctly

Our revolutionary dispatch software, Pack Eye, records each and every shipment packed at Cloud9 Fulfilment with high-tech cameras. The video footage is automatically stored, meaning every order that has been shipped is accounted for and video footage can be provided to customers on request.

The entire warehouse is under constant surveillance with the latest 4K security cameras. The footage is recorded and stored in our cloud-based storage system, ensuring your stock is always safe with Cloud9 Fulfilment.

Total Transparency
Serial numbers, barcodes, and best before dates are recorded on our software to prevent perishable items expiring. See the real-time progress of every order and m aintain complete visibility and total control over your stock, 24/7.

Multi - Channel Integration
We connect and integrate with a vast array of eCommerce platforms, with no extra cost. We receive your orders in real-time as your customers place them.

Graphic of a computer with a screen shot of our software on.

Easy Access at Your Fingertips
Cloud9 Fulfilment gives you the ability to run your business from anywhere in the world, using nothing but your phone. Leave the hard work to us and focus on what you do best, growing your business.

Full Accountability
We provide the data to back up our performance with clear infographics for easy analysis. You will have easy access to stock level reports, goods in, goods out, and order reports.

Main ecommerce Software INTEGRATIONs

Shopify's logo. This is one of the ecommerce channels our software integrates with.Amazon logoEbays logo. Another software channel our software integrates with.Magnetos logo. Another ecommerce channel our software integrates with.WooCommerce Logo

Fulfilment Onboarding process

First step of our fulfilment onboarding process. Goods In

Goods in

We receive your goods into our secure eCommerce fulfilment warehouse. We check the goods carefully and sign for shipments on your behalf as the designated receiver. We digitally record the proof of delivery and take photographs of your goods’ safe arrival. You will receive this via email.

Second step of our fulfilment onboarding process. Goods In Storage.

goods in storage

We check your goods are individually barcoded - if required we will give each of your item types a unique SKU barcode sticker. Your product is then carefully stored in its very own bay within our custom-built secure fulfilment warehouse in Sheffield.

3rd step of our fulfilment onboarding process. Customer orders arrive.

Customer orders arrive

Your eCommerce channels will link directly to our eCommerce fulfilment software, meaning any orders placed by your customers will automatically drop into our system ready to be dispatched on the same day if the order is placed before 2pm.

4th step of our fulfilment onboarding process. Pick and Pack.

Pick and pack

Our industry-leading software platform automates the picking process, ensuring accuracy. Our fully integrated digital system removes human error and increases efficacy, thus ensuring the correct goods reach your customers without fail. We carefully package your goods for shipment with one of our world-class carriers.

5th step of our fulfilment onboarding process. Shipping.


Cloud9 Fulfilment ensure you get access to the best rates available, with the best carriers on the market. We ensure all your orders are sent out on a same-day or next-day basis. We achieve 99.9% same-day dispatch for the orders we receive.

6th and the final step of our fulfilment onboarding process. Transparency.


You have real-time visibility over our entire process. At any given moment you can log into our portal and view current dispatch statuses in full. We also provide you with a detailed report of successes, so you are always kept up to speed with your orders.


Industries we serve

We are an eCommerce fulfilment centre based in Sheffield. We especially excel in moving small to medium consumer goods. Here are just a few industries we currently serve: