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Pick and pack fulfilment, done accurately and dispatched fast

We store your stock, pick and pack every order by hand and dispatch same-day before 2pm from our Sheffield warehouse, in the UK and worldwide. It is the everyday work of getting orders out right, and it is what we are built to do.

5.0 · 25 reviews

A Sheffield 3PL built to get the basics right

Cloud9 is a UK third-party fulfilment company based in Sheffield. Pick and pack is the base of everything we do. Your stock comes in, we receive and check it in, and from there every order is picked, packed and dispatched against real stock numbers rather than a spreadsheet that is a day behind. Get this part right and everything downstream, from returns to kitting to your busiest weeks, runs on solid ground.

  • Stock received and checked in at our Sheffield warehouse, so you start from an accurate position (a full count is available as an option)
  • Every order picked and packed by hand, with each item scanned against the order before a shipping label is produced, so what ships is what was ordered.
  • Same-day dispatch before 2pm on a working day. Shipped with Royal Mail, DPD and DHL, using the right courier for each order.
  • UK and worldwide shipping, with tracking passed back to you and your customers.
  • Packed in your own branded packaging or plain, whichever you supply.
  • If a packing error is ours, we cover 100% of the cost to pick, pack and reship the correct order.
  • Integrates with Shopify, WooCommerce, eBay, Etsy, Wix and Amazon, so orders reach us automatically.
  • No hard minimum. Around five orders a week per pallet space, and new brands get 90 days to ramp up.
What we handle

The orders we handle for you

Single-item orders

The everyday, high-volume picks: a single item, picked, checked and on its way.

Multi-item orders

Several lines picked and packed together, and checked so nothing's missing before it ships.

Bundles & light kitting

Items combined into one pack (for full kit builds and subscription boxes, links to Kit Building & Assembly).

Fragile & awkward items

Because everything's packed by hand, delicate or oddly-shaped items get the care a machine would rush.

How it works

How our pick and pack process works

01

You connect your store and send us your stock

We receive and check everything in, and connect your sales channels so orders flow to us automatically, starting from an accurate stock position rather than a guess. A full count on goods-in is available as an option.

02

Orders reach us the moment they are placed

Every order drops straight into our system from your store or marketplace, against live stock, so there is no manual re-keying and no day-behind numbers.

03

We pick and pack each order, and check it

Each order is picked and packed by hand, and every item is scanned against the order to complete it before a shipping label is produced, so a wrong item or a missed line is caught before it ships, not after a customer complains.

04

Same-day dispatch, with live visibility

Orders placed before 2pm on a working day go out the same day, tracked, with your stock and orders visible in your own dashboard.

5.0
5 stars from our happy customers used in the testimonials
from 25 reviews
Founder-led, not outsourced
Your stock treated like our own
A real person, not a ticket queue
QUESTIONS WORTH ASKING

Pick and pack questions, answered

What is your same-day dispatch cut-off?
Yes. We ship in the UK and worldwide, with tracking passed back to you and your customers, so an order reaches its buyer wherever they are.
Can you use our own branded packaging?
Yes. We pack in your own branded packaging or plain, whichever you supply, so the box your customer opens stays yours rather than ours.
What happens if an order is picked or packed wrong?
If the error is ours, we own it. We cover 100% of the cost to pick, pack and reship the correct order, so you are never out of pocket for a mistake we made.
Which platforms do you integrate with?
We integrate with Shopify, WooCommerce, eBay, Etsy, Wix and Amazon, so orders and stock stay in sync automatically and orders reach us without manual re-keying.
Is there a minimum order volume?
There's no hard minimum to get started. Our standard guideline is around five orders a week for each pallet space your stock uses, so it scales with the room you take up rather than a flat number. New brands also get a 90-day exemption while you find your feet, so being small or just launching is never a barrier.
GET A QUOTE

Outsource Pick and Pack Without Losing Control

Whether you’re shipping dozens or thousands of orders per day, Cloud9 Fulfilment provides pick and pack services you can rely on. Let’s build a fulfilment operation that supports your growth.

Your enquiry goes straight to our UK team. We don't outsource sales or support.
Honest advice, even if Cloud9 isn't the right fit for you.
No hard sell, no pressure, no obligation.
Prefer to talk now?
0114 551 4900
Mon - Fri 9am - 5pm