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Fulfilment for food and drink brands

Ambient food, snacks and drinks stored, picked and shipped from our Sheffield warehouse, with batch and date control and same-day dispatch. Freshness and accuracy treated as the priority they are.

5.0 · 25 reviews
drinks bottle, jar of honey and chocolate bar

Food and drink fulfilment, handled with care

Cloud9 is a UK third-party fulfilment company based in Sheffield. We store your food and drink stock, then pick, pack and dispatch orders as they come in. Food and drink is not forgiving. Dates matter, damage shows, and a late or wrong order means a customer who does not reorder. We track batch and expiry at SKU level, pick in date order and dispatch fast, so what lands with your customer is fresh and right.

  • Same-day dispatch on orders placed before 2pm on a working day.
  • Batch and expiry tracked at SKU level, with older stock picked first.
  • Ambient and shelf-stable food, snacks and drinks stored and shipped from our Sheffield warehouse.
  • Kitting for hampers, subscription boxes and multi-buys, assembled in the warehouse.
  • Integrates with Shopify, WooCommerce, Amazon and the other major platforms and marketplaces.
  • Delivered by the major UK carriers, with tracking passed back to your store.
  • Small brands get the same attention as large ones.

The food and drink we handle

Ambient food & snacks

Packaged and shelf-stable food and snacks stored with batch and date control, picked in date order and shipped fresh.

Drinks & beverages

Soft drinks, mixers and non-perishable beverages handled at volume and packed to arrive without damage.

Hampers & gift sets

Multi-item hampers and gift sets built to a set spec in the warehouse, ready for a season or campaign.

Subscription boxes

Monthly food and drink boxes assembled to a set recipe, so every box is identical and ships on schedule.

How we handle food and drink

Food and drink carry dates, and some stock has to go out in date order. We track batch and expiry at SKU level and rotate stock so the oldest goes first, which means nothing ships close to its date and we can trace any batch if it needs pulling. We store and ship ambient and shelf-stable products. We do not run chilled or frozen storage, and alcohol needs its own licensing, so those sit outside what we cover.

5.0
5 stars from our happy customers used in the testimonials
from 25 reviews
Founder-led, not outsourced
Your stock treated like our own
A real person, not a ticket queue
How it works

From your stock to your customer's door

Set it up once and it runs. Here is what happens from the day your stock arrives to the orders going out.

01

We set the process

We agree how your products are handled and packed, and document it so every order is done the same way.

02

Stock booked in

Your store connects to our system and your stock arrives at our Sheffield warehouse, counted in and ready to pick.

03

Picked and shipped

Orders are picked, packed and dispatched, same day when placed before the 2pm cut-off.

04

Watch it live

You track stock, orders and returns live on your dashboard, and we refine the process as you grow.

QUESTIONS WORTH ASKING

Frequently Asked Questions

The questions food and drink brands ask us most

Do you track batch numbers and expiry dates?
Yes. We track batch and expiry at SKU level, pick in date order so the oldest goes out first, and can trace any batch if it needs pulling.
Do you handle chilled or frozen food?
We store and ship ambient and shelf-stable food and drink. We do not run chilled or frozen storage, so temperature-controlled lines sit outside what we cover.l
What is your same-day dispatch cut-off?
Orders placed before 2pm on a working day are dispatched the same day.
Can you build hampers and subscription boxes?
Yes. We assemble hampers, gift sets and subscription boxes to a set spec in the warehouse, so every one is identical and ships on schedule.
How do you stop food and drink getting damaged in transit?
We match the packing to the product, so bottles, jars and fragile items are protected properly and arrive intact rather than leaking or broken.
Is there a minimum order volume?
We don't set a hard minimum. Our standard is around 5 orders a week per pallet space you use, but new brands get a 90-day exemption to ramp up — so being small or just starting out is no barrier.

Next steps

Give your customers a reliable food and drink delivery experience

Tell us about your food and drink range and we will build your fulfilment plan.