If your current 3PL is costing you orders, moving is usually less painful than staying. Your next delivery comes to us while your old provider keeps fulfilling, we connect and test your store, then live orders switch over and the rest of your stock follows behind.
Doing it yourself worked. It got you here. These are the signs it's now costing you more than it saves.
A mis-pick turns into a back-and-forth about whose fault it was, while your customer waits for the right item and leaves a review about it.
Every question goes into a ticket queue, and the answer comes back days later from someone who has never looked at your account.
Minimums you can't hit in a quiet month, or a setup that can't cope with the launches and kit builds you're doing now.
How much notice you owe, and whether the contract rolls over automatically if you miss the date.
What it costs to leave, especially if you’re part way through a term.
Whether they can hold your stock against unpaid invoices, and what the final bill will be to get it back.
Who picks and loads your stock for the move, and what they charge for it per pallet.
Your order and customer history, exported in a format you can use, before the account closes.
The date your notice window opens, so your new provider is ready to start the day you’re clear.
You've already been through onboarding once, so you know where it goes wrong. We plan the move around your current contract, test everything before your orders depend on it, and keep your old provider shipping until we're ready.
We go through your volumes, SKUs and channels, and check your notice period and exit terms with you, so the switch date comes from your contract rather than guesswork.
The cleanest route is to send your next incoming stock to Sheffield while your current provider carries on fulfilling. Nothing stops shipping while we set up.
We connect your sales channels and run real orders through before any volume depends on it, because an untested integration is the usual cause of a bad first day.
Once everything is configured we start fulfilling your live orders. The stock still at your old provider comes across in the background and is checked in against what left as it lands.
Fair worries. Here are the straight answers.
If your contract has a lien clause, they can. Check it now, settle the final invoice on time and agree the collection date in writing. We’ll go through your terms with you on the first call.
You shouldn’t, because your next delivery comes to us while your old provider keeps fulfilling. If everything has to move at once, stock from another 3PL rarely arrives well organised, so we sort, audit and put it away before going live. That can mean a short pause, and we’ll tell you upfront if it applies to you.
We test with real orders before any volume runs through it. We connect to 140+ platforms, including Shopify, Amazon, WooCommerce and TikTok Shop, and the connection is free.
Moving in October or November is the one timing we’d talk you out of. January to March, or the summer lull, gives you room. If your current provider is already losing you orders, though, waiting a whole year usually costs more.
New and smaller brands start on a six-month rolling term, and established operations go on twelve months. We’ll tell you which applies before you sign anything.
Ask any 3PL for a client you can phone. Filamentive moved to us four years ago. The go-live was tight and their WooCommerce connection took longer than anyone wanted, and what carried it through, in Ravi’s words, was that the phone always got answered.
Nothing here is a trick question. If yours isn't listed, ask us on the call.
