We all have fond memories of something from our childhoods that we used to play with or games surrounded by friends and family. Regardless of World War 3 over monopoly at Christmas, or the hours spent making new worlds out of Lego; toys and games bring vital play into our lives as children and adults. To play and interact with toys and board games is crucial to our mental and social development. Games help us to learn and understand the world around us.
As with most industries, the Toy and Games industry has seen significant consumer shifts towards online retail, accelerated by behavioural changes in the pandemic. As a result, 49% of parents now say they expect to shop more online after the pandemic. There are unique challenges within the Toys and Games e-commerce industry. These need intuitive systems to deal with consumer trends and expectations.
Toys and Games fulfilment services make magic happen for children (and adults) across the world. A lot of resources are required to ensure products are processed and delivered on time and in perfect condition. Accurate third-party logistics could make the difference between a birthday present arriving on time. Seasonal fluctuations with high order volumes, of diverse product ranges, can test the capacity of your company. This requires precise inventory management and rapid processing.
Information, transparency and end-to-end online tracking are important in building trust and customer confidence. Product availability, time of arrival and condition are key requirements for customers ordering toys and games.
Outsourcing toys and games eCommerce fulfilment to third-party logistics companies allows toy and game companies to work on areas that build their brand awareness and trust. Stress-free management of fulfilment allows resources to be dedicated to improving and personalising the customer experience, so companies can stand out from the crowd.
At Cloud9 we champion the latest software and technology whilst being flexible and adaptable to our partners’ requirements. We’re all about growth. As such, we have the ability to deal with peaks and seasonal surges of orders and storage solutions. It is backed by precision and speed to maintain rapid delivery. According to the Toy Association, the environment is amongst the top concerns for kids of all ages which is why sustainability is a key point of focus and development for Cloud9 across all operations.
As the online retail market for toys and games expands, companies are shifting towards the small touches and personalised packaging that make their products memorable. At Cloud9 we have skilled staff and the capacity for co-packing when needed: adding that touch of sparkle to your customers’ orders.
Cloud9 can adapt to different seasonal loads, especially during the Black Friday and Christmas periods, having the capacity to store more stock when needed. Unlike most other third-party fulfilment centres, we only charge for the space that our partners use, allowing our partners to use their time and resources. With our custom-built secure warehouse facility, we can provide storage solutions that are specific to the needs of our partners, so products are stored and delivered in perfect condition.
Our use of state-of-the-art software and technology allows us to handle, pick and dispatch as many SKUs as required. Strong stock inventory management is important and made effortless with partner set auto alerts for low stock levels. Transparency is key to us, so we provide real-time updates of every step, including returns. Our digital approach, from when goods come in to the moment they leave, allows us to give our partners confidence that all their eCommerce orders are fulfilled with our 99.9% accuracy order rate.
At Cloud9 we understand how important personalisation is for proving memorable customer experiences, and thus customer retention. We have the capacity, systems and skilled staff to add that attention to detail, ranging from bundles and branded packaging to inserts and wrapping. Appropriate packaging is used for different size products and fragile items are handled with care, we are minimal in our use of plastics and excess cardboard usage.
We realise many consumers are demanding next day delivery, we meet this standard. With the Cloud9 fulfilment process, we offer same-day-dispatch on all orders received before 2 pm. Our late cut-off time for orders gives you a competitive edge in the industry. Having established ourselves in the industry, we have daily collections with major carriers giving our partners access to competitive rates for premium services across the United Kingdom. As result, Cloud9 can offer a full range of international shipping services, allowing our partners to ship Express or Economy.
Our pricing is as adaptable and flexible as we are. Third-party logistics can be and should be bespoke to the changing needs and requirements of each business, it should allow room for growth. Our expert team are easy to contact by call and email, and you’re always guaranteed to talk to a real human.
We provide a setup process and personalised quote free of charge.
Here are some of the frequently asked questions surrounding toys and games fulfilment with Cloud9 Fulfilment:
Any questions you may have, our specialist team can answer. Please do not hesitate to contact us with any questions you may have and see what we can offer your business.