These Conditions of Carriage apply to all logistics and transportation services provided by Cloud9 Fulfilment Ltd (“Cloud9”), and are binding upon the customer (“the Client”) from the time services are requested or goods are tendered.
In the Conditions:
1.1. Cloud9: Cloud9 Fulfilment Ltd, its employees, agents, subcontractors, and authorised partners.
1.2. Client: Any legal person or entity requesting carriage or related fulfilment services.
1.3. Goods: Items entrusted to Cloud9 for handling, storage, or transportation.
1.4. Carrier: Any third-party transport provider used to carry out delivery, arranged by Cloud9 or the Client.
1.5. Conditions: These Conditions of Carriage.
2.1. These Conditions govern all carriage and fulfilment services provided by Cloud9.
2.2. By engaging Cloud9, the Client accepts these Conditions on behalf of themselves and any other interested party in the goods.
3.1. Cloud9 provides warehousing, order fulfilment, and shipping services. Carriage is arranged on the Client’s behalf through third-party carriers.
3.2. Cloud9 may select or recommend carriers based on service requirements, but carriage is always subject to the carrier’s own terms and conditions.
The Client warrants and agrees:
4.1. Information provided for products is accurate and complete, including weights, dimensions, contents, and delivery instructions.
4.2. Goods do not contain restricted, prohibited, or hazardous materials unless disclosed and approved in writing by Cloud9 and the carrier.
5.1. Cloud9 accepts no liability for loss of, or damage to, goods in transit. All transit services are conducted under the individual carrier’s terms and conditions, including any limitations or exclusions of liability.
5.2. It is the Client’s responsibility to familiarise themselves with, and accept, the terms and conditions of the selected carrier prior to dispatch.
5.3. Cloud9 will not be liable for - Delays, loss, or damage caused by third-party carriers. Consequential or indirect losses, including loss of profits, reputation, or business opportunity. Loss or damage resulting from inadequate packaging or inaccurate labelling.
6.1. Cloud9 does not provide its own insurance for goods in transit.
6.2.Any insurance is offered only as provided by the individual carrier, and subject to their limits, terms, and claim processes.
6.3. Clients are advised to arrange their own comprehensive insurance if additional coverage is required.
7.1. Cloud9 and its partner carriers aim to deliver within expected timeframes, but delivery times are not guaranteed.
7.2. Failure to meet delivery timelines shall not entitle the Client to cancel the service or claim compensation.
8.1. Where delivery cannot be completed, the carrier’s process for redelivery, returns, or storage will apply, and any associated costs will be borne by the Client.
9.1. All charges must be paid in full in accordance with Cloud9’s agreed terms. Late payments may incur interest at 8% above the Bank of England base rate.
10.1. Claims for goods lost or damaged in transit must be made directly with the carrier, in line with their own procedures and timelines.
10.2. Cloud9 will provide reasonable support in facilitating claims but accepts no liability or responsibility for the outcome.
11.1. Cloud9 shall not be liable for failure or delay arising from events beyond its reasonable control, including (but not limited to) natural disasters, strikes, IT failures, or pandemic-related disruptions.
12.1. These Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.
13.1. These Conditions represent the entire agreement between Cloud9 and the Client for carriage-related services, and supersede all prior communications or agreements.
